On one of my unlucky day – I found an ad pamphlet from Reliance Broadnet’s agency (FourTech computers, Shivajinagar, Pune). I decided to give him a call and got info that Reliance Broadband’s WiMax service was available in my area.
The engineers came, have me filled the form and got necessary ID and address proofs and a check of Rs 562 of installation charges. After a couple of days they came for installations, installed the antenna, checked the signals and got the internet working for me. Wow, it was fine upto this point.
The next day – The nightmare starts….
The internet was not woking. I tried several time whole day but it never worked. The next day too, same situation. I gave a call to the engineers, they asked me to do some settings but I did not work. Then they asked me the MAC address of antenaa, which I gave them and said he will call back again… no call after that.
The same thing repeated the next day, he never called back again…
From the next day onward, he started ignoring my call, so I gave call to his boss, Dhananjay. from FourTech computers, he said he will send engineer to look into it. But no call after that.
The next day I called him again but both of them started neglecting me. They never picked up my phone.
I gave them call from another number, and that time I got to talk to them. For next couple of days he promised he will come to my home to see the problem, but he did not come. Finally after 3-4 days, they came and checked that it is indeed not working. They said, next day they will come again and install the antenna on another wall. They did not come !! Next day, I filled a complaint to Reliance broadband customer service. They assured that installation issues will be addressed soon. Customer service asked the engineers to do the job ASAP. I again called the guy to finish the installation, he promised to come in evening. At evening when I called back, he said he can not come as he was busy in another installation.
Finally I gave him last warning and gave him last chance to come the next day.
But at night, while sleeping, I decided to terminate the connection. Today I emailed the Reliance customer to terminate my connection and refund my installation charges.
These guys from FourTech computers, who do the installation for Reliance are only interested in Installation charges they collect from customers. Once collected, they do not give a damn to the customer and Reliance Broadband is not doing anything to protect customers.
MORAL OF THE STORY:
Stay Away from Reliance Broadband.
Update: Reliance guy came to terminate the connection after 15 days. And informed me that for last 15 days Reliance network is down and many customers lost their connectivity. I feel good that I terminated the connection. My neighbour also confirmed that they lost connectivity for last 15 days. Bad Network. Bad services.